Privacy Policy

Last updated: 25 August 2026

At Crochet-Pdf.com ("we", "us", "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, and how you can exercise your rights.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

Information you provide: When you place an order, create an account, or contact us, we may collect your name, email address, billing and shipping address, and payment details (processed by our payment provider).
Information collected automatically: When you visit our site, we may automatically collect certain data, such as your IP address, browser type, device information, pages visited, and time spent on the site.

2. Why We Use Your Information

We use the information we collect for the following purposes:

To process and fulfil your orders, including sending digital downloads and order confirmations.
To provide customer support and respond to your inquiries.
To improve our website, products, and customer experience.
To send you promotional communications, if you have opted in to receive them.
To comply with legal obligations and prevent fraud.

3. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from. Cookies are small text files stored on your device.

Essential cookies: Required for the website to function properly, such as remembering your cart or login status.
Analytics cookies: Help us understand how visitors use our site so we can improve it.
Marketing cookies: Used to show relevant content and ads, where applicable.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

4. Third-Party Services

We may share your data with trusted third parties who assist us in operating our website and serving you, including:

Payment processors: To securely process your payments. We do not store your full payment card details.
Analytics providers: To help us understand website usage and improve our services.
Email service providers: To send order confirmations, updates, and marketing emails (where you have consented).

These third parties are obligated to protect your data and may only use it to perform services on our behalf.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:

Order information is kept for accounting and tax purposes as required by applicable law.
Marketing data is kept until you unsubscribe or request deletion.
Analytics data may be retained in aggregated or anonymised form.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Rectification: Correct inaccurate or incomplete data.
Deletion: Ask us to delete your personal data, subject to legal obligations.
Restriction: Request that we limit how we process your data.
Portability: Receive your data in a structured, machine-readable format.
Objection: Object to processing based on legitimate interests or direct marketing.
Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details below. We will respond within the timeframe required by applicable law.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. International Transfers

If we transfer your data to countries outside your region, we ensure appropriate safeguards are in place, such as standard contractual clauses or other recognised mechanisms.

9. Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us, and we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: support@crochet-pdf.com
Phone: +1(508) 987-9875
Postal address: 245 Main St, Oxford, Massachusetts 01540, United States